Frequently Asked Questions

Ordering Promotional Products of custom branded merchandise? We have all of your FAQ'S covered.

We know informed customers (just like you) make smarter decisions. Below are our carefully curated Frequently Asked Promotional Products Questions, which in turn will help you answer common queries that we get asked on a daily basis. If you have any additional questions, feel free to call us anytime!

What Shipping Methods Are Available?

Here at Boost we utilise all of the major courier services in Australia including DHL, StarTrack Express, Fastway, Australia Post, Couriers Please, Toll, TNT, Allied Express and more.

Our standard form of shipping is via “road freight”  We do offer an air fright options on all items sold.  Sea freight is our preferred option for all offshore orders.  This process can take 10-12 weeks.  If you have the time for this option, we have the cost savings for you!





Note:  We are able to provide you the best possible freight quote with ALL orders.  With some larger volume orders, we ship FREE interstate to major cities.  Please call for more information and requirements (t’s & c’s apply).

How Long Will it Take To Get My Order?

Shipping depends on your location within Australia, weather your products are printed and dispatched in Australia or shipped from overseas.  As our warehouse locations are staggered in Australia and include Sydney, Melbourne, Brisbane & New Zealand, these times vary.  We “normally” allow 8-10 working days for your order to be printed and delivered to your location, this included New South Wales, South Australia, Tasmania and Queensland.

We normally allow the following:

Sydney – overnight delivery

Melbourne – overnight delivery

Adelaide – overnight delivery

Brisbane – overnight delivery

Perth – + 2-3 working days/road freight, air freight is an option for selected goods.

McKay – + 1 day

Townsville – + 2-3 working days/road freight, air freight is an option for selected goods.

Cairns – + 2-3 working days/road freight, air freight is an option for selected goods.

Tasmania – +1-2 days.


Overseas Locations

Our overseas shipping includes the following: Fiji, Samoa, New Caledonia, Tahiti, Papua New Guinea.   Contact us for more information regarding shipping times to these countries outside Australia.

Need custom printed merchandise FAST?  Check out our URGENT order information.

How Do I Track My Order?

For all orders with Boost, we send you a full “track and trace” from the courier who will deliver your merchandise.  We can “only” ship to physical addresses, PO Boxes will be excluded from all orders.  As soon as your goods leave our warehouse, we send the tracking for your order.  Special notes can be given to our courier drivers to make sure someone is there to collect your order.

Do I Need A Account To Place Order?

No, you are welcome to create a website account “or” the other option is a phone order.

General Ordering Information

How Do I Order!

Ordering with Boost is simple!  Order online though our interactive website or via telephone call or chat.   Choose from the following:

1.  Select your type of product/s.  Add in multiple items for great bulk discounts.

2. Advise on your decoration requirements/ logo – text desings, or plain/undecorated items.

3. Send us your contact details, which is on the online form, include name, address, telephone, email.

4. Supply logo

5. We supply you a visual mock-up of the logo to print on your intended items via a PDF document.

6. Approve your artwork going onto your selected merchandise.

7. The order is placed into production.

8. Wait for the magic to happen!

How Do You Place My Logo On Various Items?

We offer a wide range of printing techniques that will apply to each item.  Most of the printing techniques utilise the very latest print equipment in the industry.  By you (the customer) supplying an artwork, logo or text, we then apply this to the item/s of your choice.

Do I Have To Place A Logo On Everything?

No you don’t.  We specialise in undercoated merchandise.   Contact us, or simply mention this on your quote – SPECIAL discounts will apply to these types of orders.

I Don't Have A Logo, Can You Help Me?

Yes!  Here at Boost, we provide a FREE artwork service.  Simply supply what you have and our talented graphic artists can take your logo to a new level!

We need to modify your logo?  No worries, all modifications are FREE of charge!

We need a complete redesign of my logo or brand, can Boost help me?  Yes we can.  We can redesign your logo FREE of charge.

We don’t have ANY Logo or design, can you help me?  Yes, no worries.  We specialise in creating artwork from scratch, our talanted team can once agin assist with all your creative ideas.  Contact us for more information regarding your new campaign.  All this and again it’s FREE of charge.

Can You Supply An Art Proof Before My Order Goes Into Production?

Yes, we have to provide you a visual art proof (PDF format) for you to sign (sent electronically) so we have the green light to print your order.  All items will be supplied with separate artworks.

What Is A Setup Fee?

Some of our products incorporate a “Setup Fee”  These fees normally apply to things like screen prints, pad prints, engraving, embossing and more.  These fees are absolutely necessary if you are printing any type of promotional item, without the “template” to print your logo this would not be possible.  Also keep in mind if you reorder the same product in the future we only charge a very small “repeat” setup fee.

Can I Cancel An Order?

Yes.  You can cancal an order at any time, prior to the order going into production.  While this is not ideal it can be done.  Once your order has been printed it cannot be cancled.  If you need to change or cancel any part of your order, please cordinate with your customer service operator.

I Have A Set Budget, Can You Work With Us?

Absolutely!  This is normally one of the first questions we ask.  Over the 15 years we have assisted many companies and businesses regardless of size on budgets.  Budgets give a really good scope of which way we can go with your promotional marketing campaign.  Over the years we have forged many great relationships with our suppliers, in turn this means we can pass the savings onto you!

Do You Have A Showroom?

Sorry, we don’t have a showroom for you to view our products.  We are a warehouse based company and our superior buying power gives you the BEST pricing in Australia, guaranteed.  With thousands of items on offer a single show room would never give you a snap shot of Boost’s entire range.  Our physical address is merely a boutique office with crazy staff.  What we can offer is FREE samples to your location.

What Are Your Hours?

Boost Promotional Products is open from 9.00 am – 5.00 pm (AEST – Australian Eastern Standard time/Sydney Time) Monday to Friday.  We are closed Saturday and Sunday and also public holidays.

Our friendly and experienced customer services operators can assit with all of your requirements.


What Type Of Artwork Do I Need?

We prefer artwork to be sent as vector art, EPS or AI format.  If you are unsure of this type of format, we are happy to alter your artwork FREE of charge (T&C’s Apply).  Vector art is the preferred format for a high quality print finish.

Note:  if you don’t have this type of artwork/format, simply send us what you have and our creative design team shall take care of the rest!

I Don't Have Artwork, What Shall I Do?

No worries!  Send us what you have and we will take care of the rest.  Our team of graphic artists (one of the best in Australia) shall view what you supply and create exactly what you need FREE of charge.  If you don’t have any artwork, just let your customer service operator know what you would like and Boost will create this for you!  Nearly every other promotions companies in Australia will charge for this service, with Boost, we don’t charge we add simply add tremendous value.

Can I Specify A PMS Colour?

Yes!  In most cases we can match your PMS colour to be placed onto the items of your choice.  Sometimes Boost may have an additional charge for this type of specialty service.  This may apply if we don’t have the exact PMS colour in stock and we need to order this in.  There are also a few products we offer an exact PMS colour match is not possible.  For more information on this service talk to one of our customer service operators.  If you don’t require an exact match, but would like us to print as “close as possible” we are more than happy to accommodate your needs.  Simply advise on the colours you would like us to work with and we can take care of the rest.  Still unsure?  We can produce a one off decorated sample for your viewing (costs may apply).  Find our PMS colour chart here for more information.

Do You Keep My Artwrok On File?

Yes!  We keep your artwork on file for a period of 2 years.  If you continue to use your logo or design with Boost, we hang on on it!

Where Do I Send My Artwork?

Simply attach your artwork to your email, reference a “quote” or “order” number and we take care of the rest.  You can send your art to [email protected].

Shipping & Delivery

How Long Will It Take Me To Get My Order?

Standard delivery times are 8-10 working days, this also depends on your location.  Included in this timeframe is Sydney, Melbourne, Brisbane and Adelaide.  Other locations in Australia take a little longer, rest assured, if you are in a hurry, we can provide you with an URGENT order!

Do You Provide Urgent Orders?

Yes!  We are very happy to accommodate urgent/rush orders.  These types of orders take anywhere from 1-4 days + freight to your location.  Urgent orders also depend on a number of factors and these include:

  1.  What type of product are your ordering and is this item in stock?  In stock items and be printed (if applicable) and dispatched ASAP.
  2. Where are you located in Australia?  The majority of our warehouses are located in Sydney.  If you are in the same location, chances are, you are going to receive your order a lot faster than someone in Darwin.  We are happy to discuss this component with you further – we make stuff happen!
  3.  Printing requirements.  Do you require print on your merchandise?  If not, we can dispatch this extremely fast (normally same day)  If you are looking for 1-4 colour screen prints, digital prints, embossing, engraving or pad prints, these specialty print services do take time.
  4. Are you an existing customer?  If so we should have your previous order and logo design on file, meaning a faster turnaround time!

Can I Ship My Order To Multiple Locations?

Yes you can!  Just let your customer service operator know the location/s and Boost can take care of the rest.  Be sure to include any “specific delivery dates” for your orders/locations.  We can also “stagger” delivery dispatches so all your order arrive in a timely manor.

Can I Ship Using My Own Accout?

Yes, we do offer this service.  Simply talk to one of our customer care team members and we can walk you though this process for goods to be shipped in Australia or overseas.

Can I Ship Internationally?

In most cases we can ship internationally.  Please check with your customer service operator for more information on this specialty solution.

Do You Offer Pickups?

Yes we do.  For certin items and bulk orders we offer pickups.  For more information on this service please contact one of our customer support team members.


What Type Of Payments Do You Accept?

Our most common type of payment is direct funds transfer and all major types of credit cards.  We offer a full merchant facility intergrated through our Westpack banking provider.  This means, we dont offer a payment gateway, but in turn we wont change ANY extra fees with your orders (AMEX +2.5%).

Note:  we no longer accept cheques

Do You Charge GST?

Yes we do, your GST component is standard 10%.  All of the products lised on the website “exclude” GST.  When we suppy you a formal quote via email, the GST component will be clearly displayed.

Why do you not display GST?   With thousands of products on offer and a pricing matrex for each item that is very complex and often changing frequently, we choose to build this into each individual quote.

Payment Terms

Our payment terms at Boost are “payment prior to dispatch”  for all orders.  We can dispatch your order until this transaction has taken place.  We also offers “accounts” for longer established customers (3-5 orders), corporate companies, government and educational institutions.  These terms are net 30 days.  International customers are welcome, please call for payment details.