Frequently Asked Questions

Ordering with Boost is simple!  Order online though our interactive website or via telephone call or chat.   Choose from the following:

1.  Select your type of product/s.  Add in multiple items for great bulk discounts.

2. Advise on your decoration requirements/ logo – text desings, or plain/undecorated items.

3. Send us your contact details, which is on the online form, include name, address, telephone, email.

4. Supply logo

5. We supply you a visual mock-up of the logo to print on your intended items via a PDF document.

6. Approve your artwork going onto your selected merchandise.

7. The order is placed into production.

8. Wait for the magic to happen!

We offer a wide range of printing techniques that will apply to each item.  Most of the printing techniques utilise the very latest print equipment in the industry.  By you (the customer) supplying an artwork, logo or text, we then apply this to the item/s of your choice.

No you don’t.  We specialise in undercoated merchandise.   Contact us, or simply mention this on your quote – SPECIAL discounts will apply to these types of orders.

Yes!  Here at Boost, we provide a FREE artwork service.  Simply supply what you have and our talented graphic artists can take your logo to a new level!

We need to modify your logo?  No worries, all modifications are FREE of charge!

We need a complete redesign of my logo or brand, can Boost help me?  Yes we can.  We can redesign your logo FREE of charge.

We don’t have ANY Logo or design, can you help me?  Yes, no worries.  We specialise in creating artwork from scratch, our talanted team can once agin assist with all your creative ideas.  Contact us for more information regarding your new campaign.  All this and again it’s FREE of charge.

Yes, we have to provide you a visual art proof (PDF format) for you to sign (sent electronically) so we have the green light to print your order.  All items will be supplied with separate artworks.

Some of our products incorporate a “Setup Fee”  These fees normally apply to things like screen prints, pad prints, engraving, embossing and more.  These fees are absolutely necessary if you are printing any type of promotional item, without the “template” to print your logo this would not be possible.  Also keep in mind if you reorder the same product in the future we only charge a very small “repeat” setup fee.

Yes.  You can cancal an order at any time, prior to the order going into production.  While this is not ideal it can be done.  Once your order has been printed it cannot be cancled.  If you need to change or cancel any part of your order, please cordinate with your customer service operator.

Absolutely!  This is normally one of the first questions we ask.  Over the 15 years we have assisted many companies and businesses regardless of size on budgets.  Budgets give a really good scope of which way we can go with your promotional marketing campaign.  Over the years we have forged many great relationships with our suppliers, in turn this means we can pass the savings onto you!

Sorry, we don’t have a showroom for you to view our products.  We are a warehouse based company and our superior buying power gives you the BEST pricing in Australia, guaranteed.  With thousands of items on offer a single show room would never give you a snap shot of Boost’s entire range.  Our physical address is merely a boutique office with crazy staff.  What we can offer is FREE samples to your location.

Boost Promotional Products is open from 9.00 am – 5.00 pm (AEST – Australian Eastern Standard time/Sydney Time) Monday to Friday.  We are closed Saturday and Sunday and also public holidays.

Our friendly and experienced customer services operators can assit with all of your requirements.

We prefer artwork to be sent as vector art, EPS or AI format.  If you are unsure of this type of format, we are happy to alter your artwork FREE of charge (T&C’s Apply).  Vector art is the preferred format for a high quality print finish.

Note:  if you don’t have this type of artwork/format, simply send us what you have and our creative design team shall take care of the rest!

No worries!  Send us what you have and we will take care of the rest.  Our team of graphic artists (one of the best in Australia) shall view what you supply and create exactly what you need FREE of charge.  If you don’t have any artwork, just let your customer service operator know what you would like and Boost will create this for you!  Nearly every other promotions companies in Australia will charge for this service, with Boost, we don’t charge we add simply add tremendous value.

Yes!  In most cases we can match your PMS colour to be placed onto the items of your choice.  Sometimes Boost may have an additional charge for this type of specialty service.  This may apply if we don’t have the exact PMS colour in stock and we need to order this in.  There are also a few products we offer an exact PMS colour match is not possible.  For more information on this service talk to one of our customer service operators.  If you don’t require an exact match, but would like us to print as “close as possible” we are more than happy to accommodate your needs.  Simply advise on the colours you would like us to work with and we can take care of the rest.  Still unsure?  We can produce a one off decorated sample for your viewing (costs may apply).  Find our PMS colour chart here for more information.

Yes!  We keep your artwork on file for a period of 2 years.  If you continue to use your logo or design with Boost, we hang on on it!

Simply attach your artwork to your email, reference a “quote” or “order” number and we take care of the rest.  You can send your art to artwork@boostpromotionalproducts.com.au.